Returns

Thank you for shopping with us at Metres to Miles.

We understand that on occasions you may need to return items purchased from us. When you do need to return items to us, we endeavour to make the process as easy as possible.

If you have changed your mind about your purchase with us, or if the item doesn’t fit or on the rare occasion that the item is faulty, please return it in it’s original condition (unworn) and with proof of purchase and we will process an exchange or a refund.

For Returns

We have a 30 day policy for returns, which means you have 30 days after receiving the item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.

To start a return, you can contact us at info@metrestomiles.co.uk, detailing your order number and the nature of the request (refund/exchange).

Please ensure you pack your parcel securely and return to the address below. Please include the delivery note received with you order. Please mark on there the required action (ie exchange or refund) and clearly state the item required if requesting an exchange.
You can always contact us for any return question at info@metrestomiles.co.uk.

Metres to Miles (Returns)
3 Mayfair Court
Epworth
DN9 1BW

Refunds

Once we have received your item, we endeavour to process all refunds inside 48 hours, although at busy times and Christmas, this can take a day or two longer. 

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Faulty items

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. You can email us at info@metrestomiles.co.uk or call the store on 01427 872323.

Any faulty item must be returned within a reasonable time frame and be in a clean and dry condition. Please include details of the fault in a covering note to help us resolve the issue. We aim to get back to customers within 24 hours of receiving the item. Where a warranty fault is found with the item, we will refund the cost of postage (typically Royal Mail Signed for on footwear and clothing or Royal Mail Special Delivery on more expensive items) and typically replace the item or refund.

On occasions we may need help to identify faulty items by contacting the manufacturer and this is normally resolved inside 5 working days.

Shipping on Refunds or Exchanges

You will be responsible for paying your shipping costs for returning your items unless the item is faulty or we sent you an incorrect item. We recommend you use a service like Royal Mail Signed for on footwear and clothing or Royal Mail Special Delivery on more expensive items as these will insure your items if they were to go missing.

Exceptions / non-returnable items
Unfortunately, we cannot accept returns on gift cards, personalised items, underwear which has been worn and any sports nutrition which has been opened.